1. Information We Collect
We collect information you provide directly to us and information collected automatically when you use our services.
Information you provide:
- Name, email address, phone number, and business name when you contact us or submit a form
- Project details, budget, and requirements when requesting a quote
- Payment information when purchasing our services (processed securely by third-party payment providers)
- Communications between you and Zeptonic via email, phone, or our platform
Information collected automatically:
- IP address, browser type, device type, and operating system
- Pages visited, time spent on pages, and links clicked
- Referral source (how you found our website)
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process payments and manage your account
- Send project updates, invoices, and service communications
- Improve our website and services
- Send marketing communications where you have opted in (you can unsubscribe at any time)
- Comply with legal obligations
We do not sell your personal information to third parties. Ever.
3. How We Share Your Information
We may share your information with:
- Service providers — trusted third parties who help us operate our business (hosting, payment processing, CRM, email delivery). These providers are contractually bound to protect your data.
- Legal requirements — if required by law, court order, or government authority.
- Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
We do not share your personal data with advertisers or third-party marketers.
4. Cookies & Tracking
We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small text files stored on your device.
We use:
- Essential cookies — required for the website to function correctly (e.g. theme preference)
- Analytics cookies — to understand how visitors use our site (e.g. Google Analytics)
- Marketing cookies — only where you have provided consent
You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:
- Client project records are retained for 7 years for accounting and legal compliance
- Marketing contact data is retained until you unsubscribe or request deletion
- Website analytics data is retained for 26 months
You may request deletion of your data at any time by contacting us at hello@zeptonic.com.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Deletion — request deletion of your personal data ("right to be forgotten")
- Portability — request your data in a portable format
- Objection — object to how we process your data
- Withdraw consent — where processing is based on consent, withdraw it at any time
To exercise any of these rights, contact us at hello@zeptonic.com. We will respond within 30 days.
7. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for all data in transit
- Secure, access-controlled infrastructure
- Regular security reviews and access audits
- Limited employee access to personal data on a need-to-know basis
No method of transmission over the internet is 100% secure. If you believe your data has been compromised, contact us immediately at hello@zeptonic.com.
8. Children's Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.